Fitness Operations Manager

6 days ago


Moreno Valley, California, United States Planet Fitness - PF Baseline Fitness Full time
Job Summary

We are seeking a highly skilled Fitness Operations Manager to assist in the oversight of gym operations and ensure a positive member experience. The successful candidate will have excellent customer service skills, strong communication and organizational abilities, and basic computer proficiency.

About Us

Planet Fitness - PF Baseline Fitness is a dynamic fitness center dedicated to providing a supportive and motivating environment for our members. We offer a variety of amenities and services designed to help our members achieve their fitness goals.

The Role

This is an exciting opportunity for a motivated and detail-oriented individual to join our team as a Fitness Operations Manager. As a key member of our management team, you will be responsible for ensuring the smooth operation of our gym, including front desk duties, member service, and marketing efforts.

Responsibilities
  • Assist in member service oversight to ensure exceptional customer experiences.
  • Support front desk staff with tasks and provide guidance on customer interactions.
  • Greet and meet potential members, providing tours of the facility.
  • Facilitate member service issues and questions, escalating concerns when necessary.
  • Provide backup support to the Club Manager as needed.
  • Contribute to maintaining the cleanliness and appearance of the gym.
  • Help manage marketing efforts, keeping staff informed and trained on promotions.
  • Assist with ordering supplies, inventory management, and tracking reports.
Qualifications
  • Strong customer service skills, with a focus on exceeding customer expectations.
  • Effective communication, organization, and leadership skills.
  • Basic computer proficiency and ability to learn new systems quickly.
What We Offer
  • A competitive salary: $45,000 - $60,000 per year.
  • A dynamic and supportive work environment.
  • Opportunities for advancement and professional growth.
  • A comprehensive employee recognition program.
  • Ongoing training and development opportunities.

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