Customer Success Specialist
2 weeks ago
Sociabble is seeking a highly skilled Customer Success Specialist to join our team in the USA region. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.
Key Responsibilities:- Establish strong relationships with project managers and sponsors, providing guidance and advice to ensure successful project outcomes.
- Assist in building the "success plan" for projects, starting from solution implementation and continuing throughout the project's lifespan.
- Conduct "Customer Success" training sessions and workshops to ensure clients are fully utilizing our platform.
- Proactively monitor project progress, sharing best practices and feedback with clients to ensure timely completion.
- Maintain and strengthen relationships with existing clients, ensuring the renewal of their contracts.
- Identify opportunities for upselling and cross-selling, enhancing our Annual Recurring Revenue (ARR).
- University graduate with a focus on commercial, digital, or engineering fields.
- Minimum 5 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager.
- Self-motivated, result-oriented, and highly autonomous, with excellent communication and interpersonal skills.
- Ability to handle multiple projects simultaneously, with a strong service orientation and analytical skills.
- Proficiency in new technologies, SAAS, and digital transformation, with a deep understanding of client needs.
- A dynamic, digital, and collaborative environment with a strong focus on customer success.
- A comprehensive onboarding program, followed by workshops, Friday trainings, and year-round training sessions.
- A competitive salary, healthcare fee, and variable compensation based on performance.
- A remote work arrangement, with the option to meet our team in Boston once a week.
- A commitment to our values of kindness, ambition, and humility, with a focus on employee well-being and growth.
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Customer Success Specialist
3 weeks ago
Charlestown, Massachusetts, United States Sociabble Inc Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team in the USA region. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.Key...
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Customer Success Manager
1 week ago
Charlestown, Massachusetts, United States Sociabble Inc Full timeCustomer Success Manager - USA RegionSociabble Inc is seeking a highly skilled Customer Success Manager to join our team in the USA region. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.Key...
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Customer Success Manager
2 weeks ago
Charlestown, Massachusetts, United States Sociabble Inc Full timeCustomer Success Manager - USA RegionSociabble Inc is seeking a highly skilled Customer Success Manager to join our team in the USA region. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.Key...
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Customer Experience Specialist
4 weeks ago
Charlestown, Massachusetts, United States Sociabble Full timeJob DescriptionAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Specialist. As a key member of our customer success team, you will be responsible for ensuring that our clients achieve their business objectives through our platform.Key ResponsibilitiesClient Onboarding and Support: Provide...
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USA Regional Success Manager
4 weeks ago
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Digital Client Advocate
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Maintenance Specialist
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Pediatric Nurse Specialist
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Travel Nurse RN Rehabilitation Specialist
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