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Customer Success Manager

2 months ago

Charlestown, Massachusetts, United States Sociabble Inc Full time
Customer Success Manager - USA Region

Sociabble Inc is seeking a highly skilled Customer Success Manager to join our team in the USA region. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.

Key Responsibilities:
  • Establish strong relationships with project managers and sponsors, providing trusted advice and guidance to ensure successful project outcomes.
  • Develop and implement customized success plans for clients, leveraging our SAAS platform and digital transformation expertise.
  • Conduct training sessions and workshops to enhance customer knowledge and adoption of our solutions.
  • Proactively monitor project progress, sharing best practices and feedback with clients to drive continuous improvement.
  • Maintain and strengthen relationships with existing clients, ensuring contract renewal and identifying opportunities for upselling and cross-selling.
Requirements:
  • Minimum 5 years of experience in a related position, such as Customer Success, Engagement Consultant, or Account Manager.
  • Proven ability to manage multiple projects simultaneously, with a strong focus on customer satisfaction and retention.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in new technologies, SAAS, and digital transformation, with a passion for staying up-to-date with industry trends and developments.
What We Offer:
  • A dynamic and collaborative work environment, with a focus on innovation and continuous improvement.
  • A competitive salary and benefits package, including healthcare fee and variable compensation based on performance.
  • The opportunity to work with a globally recognized company, with a strong commitment to customer satisfaction and employee well-being.
  • A comprehensive onboarding program, with workshops, training sessions, and ongoing support to ensure your success in the role.

Sociabble Inc is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.