Customer Success Specialist
5 days ago
We are seeking a highly motivated and experienced Customer Success Specialist to join our team in the USA region. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.
Key Responsibilities- Establish strong relationships with project managers and sponsors, providing trusted advice and guidance to ensure successful project outcomes.
- Assist in building and implementing customized success plans for clients, from solution implementation to ongoing project management.
- Conduct training sessions and workshops to enhance customer knowledge and adoption of our SaaS platform.
- Proactively monitor project progress, sharing best practices and feedback with clients to ensure timely completion and satisfaction.
- Maintain and strengthen relationships with existing clients, ensuring contract renewal and identifying opportunities for upselling and cross-selling.
- Minimum 5 years of experience in a related position, such as Customer Success, Account Management, or Digital Transformation Consulting.
- Proven ability to manage multiple projects simultaneously, with a strong focus on customer satisfaction and retention.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Proficiency in new technologies, SaaS, and digital transformation, with a passion for staying up-to-date with industry trends and developments.
- A dynamic and collaborative work environment, with a focus on innovation and customer satisfaction.
- A competitive salary and benefits package, with opportunities for professional growth and development.
- The chance to work with a globally recognized company, with a strong commitment to social responsibility and sustainability.
- A flexible and remote work arrangement, with the option to work from Boston or other locations.
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