Customer Success Specialist

5 days ago


Charlestown, Massachusetts, United States Sociabble Inc Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Specialist to join our team in the USA region. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.

Key Responsibilities
  • Establish strong relationships with project managers and sponsors, providing trusted advice and guidance to ensure successful project outcomes.
  • Assist in building and implementing customized success plans for clients, from solution implementation to ongoing project management.
  • Conduct training sessions and workshops to enhance customer knowledge and adoption of our SaaS platform.
  • Proactively monitor project progress, sharing best practices and feedback with clients to ensure timely completion and satisfaction.
  • Maintain and strengthen relationships with existing clients, ensuring contract renewal and identifying opportunities for upselling and cross-selling.
Requirements
  • Minimum 5 years of experience in a related position, such as Customer Success, Account Management, or Digital Transformation Consulting.
  • Proven ability to manage multiple projects simultaneously, with a strong focus on customer satisfaction and retention.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Proficiency in new technologies, SaaS, and digital transformation, with a passion for staying up-to-date with industry trends and developments.
What We Offer
  • A dynamic and collaborative work environment, with a focus on innovation and customer satisfaction.
  • A competitive salary and benefits package, with opportunities for professional growth and development.
  • The chance to work with a globally recognized company, with a strong commitment to social responsibility and sustainability.
  • A flexible and remote work arrangement, with the option to work from Boston or other locations.


  • Charlestown, Massachusetts, United States Videray Technologies, Inc. Full time

    Job DescriptionCompany OverviewVideray Technologies, Inc. is a leading provider of innovative handheld x-ray inspection devices that help clients detect illicit drugs, contraband, and potential threats. Our mission is to create a safer society across the globe, and we are committed to delivering cutting-edge technology to our customers.Job SummaryWe are...


  • Charlestown, Massachusetts, United States Sociabble Full time

    Job OverviewSociabble, a prominent name in the realm of Internal Communication, Employee Advocacy, and Employee Engagement, collaborates with prestigious organizations globally. Our diverse team comprises seasoned experts and emerging talents, nurturing a culture rich in mentorship and continuous learning.We are in search of a Client Success Specialist to...


  • Charlestown, Massachusetts, United States Sociabble Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Specialist. As a key member of our customer success team, you will be responsible for ensuring that our clients achieve their business objectives through our platform.Key ResponsibilitiesClient Onboarding and Support: Provide...


  • Charlestown, Massachusetts, United States Mass General Brigham Full time

    Healthcare Customer Service Specialist Needed for Mass General Brigham Shift: Monday through Friday - Day Schedule: 7:00 am to 3:30 pmOverview Manage and execute all tasks related to the outpatient registration services and patient scheduling, while providing support to all front office personnel. Facilitate comprehensive demographic and insurance intake,...


  • Charlestown, Massachusetts, United States Sociabble Inc Full time

    Company OverviewAbout Sociabble:Sociabble is a leading global provider of a SAAS platform designed for Internal Communication, Employee Advocacy, and Employee Engagement. Established in 2014, Sociabble has gained recognition among prominent organizations across more than 180 countries. The company prides itself on its core values of simplicity, kindness,...


  • Charlestown, Massachusetts, United States Sociabble Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Facilitator in the USA region. As a key member of our customer success team, you will be responsible for providing guidance and support to our clients throughout the lifecycle of their projects, ensuring their objectives are...


  • Charlestown, Massachusetts, United States BluePearl Full time

    BluePearl Pet Hospital is seeking a remarkable Veterinary Customer Care Specialist to join our dedicated team.Compensation: $31.00 per hourThis compensation range serves as a baseline and is influenced by experience and progression through our CareerTrax leveling system.We also provide competitive shift differential pay for eligible hours worked during...

  • Travel Nurse RN

    5 days ago


    Charlestown, Massachusetts, United States Enterprise Solutions, Inc (NimbusNest, Inc) Full time

    Job Title: Travel Nurse RN - Vaccination SpecialistEnterprise Solutions, Inc (NimbusNest, Inc) is a leading healthcare staffing agency seeking a skilled Travel Nurse RN - Vaccination Specialist to join our team.Job Summary:We are looking for a highly motivated and experienced Travel Nurse RN - Vaccination Specialist to work with our Employee Health team. The...


  • Charlestown, Massachusetts, United States talent4health Full time

    Job SummaryTalent4Health is seeking a skilled Travel Nurse RN Ambulatory Care Specialist to join our team. As a leading healthcare recruitment agency, we offer comprehensive talent solutions for the industry.About the RoleSpecialty: Ambulatory CareDiscipline: Registered Nurse (RN)Employment Type: TravelThe successful candidate will have experience in...


  • Charlestown, Massachusetts, United States Peacock Properties Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Peacock Properties LLC in Charlestown, MA.The ideal candidate will have previous experience handling a high-volume phone line, distributing incoming calls to our team, and monitoring incoming text...


  • Charlestown, Massachusetts, United States Flatwater Group Full time

    Position Overview:Job Title: IT Help Desk Support SpecialistFLSA Status: Non-ExemptLocation: Charlestown, MACompensation: $26/hr - $33/hrThis role is contingent upon the successful award and funding of a contract. The selected candidate will receive a contingent offer for this position.Role Summary:Flatwater Group is seeking a highly qualified individual to...


  • Charlestown, Massachusetts, United States Flatwater Group Full time

    Position Overview:Job Title: IT Help Desk Support SpecialistFLSA Status: Non-ExemptLeading Tier: Leading SelfCompensation: $26/hr - $33/hrThis role is contingent upon the successful award and funding of a contract.Company Overview:Flatwater Group, a subsidiary of Ho-Chunk Inc., is dedicated to providing essential IT support services. We are seeking a...


  • Charlestown, Massachusetts, United States Flatwater Group Full time

    Position Overview:Job Title: IT Help Desk Support SpecialistFLSA Status: Non-ExemptLeading Tier: Leading SelfSalary Range: $26/hr - $33/hrThis role is contingent upon the successful award and funding of a contract.Company Overview:Flatwater Group, a subsidiary of Ho-Chunk Inc., is dedicated to providing exceptional IT support services. We are seeking a...


  • Charlestown, Massachusetts, United States Cambridge Financial Full time

    POSITION: CLIENT RELATIONSHIP SPECIALISTOverview:At Cambridge Financial, our mission is to enhance the financial well-being of our clients, employees, and the communities we serve. We are dedicated to surpassing expectations while fostering a culture of diversity and inclusion. The Client Relationship Specialist will embody our core values, focusing on...


  • Charlestown, Massachusetts, United States Wellspring Nurse Source Full time

    Wellspring Nurse Source is seeking a skilled travel nurse RN rehabilitation professional for a challenging travel nursing assignment.Job DetailsSpecialty: RehabilitationDiscipline: RNShift: 12 hours, nightsEmployment Type: TravelThe pay package is based on 12 hour shifts and 36.0 hours per week, with a tax-free stipend amount to be determined.About the...


  • Charlestown, Massachusetts, United States Genie Healthcare Full time

    Job Details**Job Title:** Travel Nurse RN Rehabilitation Specialist**Job Type:** Travel Nursing**Specialty:** Rehabilitation**Discipline:** Registered Nurse (RN)**Employment Type:** Travel**Shift:** 12 hours, nights**Hours per Week:** 36**Assignment Length:** 13 weeks**Job Location:** Charlestown, Massachusetts**Travel Nurse Salary:** $2,293/weekAbout the...


  • Charlestown, Massachusetts, United States Anders Group Full time

    Job DetailsWe are seeking a skilled Travel Nurse RN Specialist to join our team at Anders Group.About the RoleSpecialty: PediatricsDiscipline: Registered Nurse (RN)Employment Type: TravelThis is a 13-week assignment with a 40-hour workweek, requiring 8 hours of work per shift, with evening shifts.BenefitsCompetitive Pay PackageTax-Free StipendHealth...


  • Charlestown, Massachusetts, United States Mass., Inc. Full time

    Job SummaryWe are seeking a highly skilled Employer Reporting Analyst to join our team at Mass., Inc. The successful candidate will be responsible for analyzing and processing employer data, providing exceptional customer service, and ensuring accurate and timely reporting.Key ResponsibilitiesAnalyze and process employer data, including earnings and...


  • Charlestown, Massachusetts, United States Mass General Brigham Full time

    About the RoleWe are seeking a highly skilled Quantitative Methods Expert to join our team at Mass General Brigham. As a key member of our faculty, you will contribute to the development and implementation of quantitative methods for human subject studies, with a focus on biomedical and psychosocial sciences research.Key ResponsibilitiesCollaborate with...


  • Charlestown, Massachusetts, United States RTG Medical-LTC Full time

    RTG Medical-LTC is seeking a skilled Hospice Care Professional to join their team as a Medical Traveler RN.Job Requirements:Specialty: Hospice CareDiscipline: RNDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelAs a Medical Traveler RN, you will have the opportunity to work with a reputable healthcare organization, providing...