Customer Service and Dispatch Representative

4 days ago


Aurora, United States Johnson Controls Full time
Job Overview

We are seeking highly motivated individuals to fill the role of Customer Service and Dispatch Representatives. As a key member of our team, you will be responsible for providing exceptional customer service and emergency dispatch support.

Salary and Benefits

The hourly rate for this position starts at $16-$18 based on experience, with opportunities for advancement and raises through our built-in promotion program. Additionally, you will be eligible for our Completion Bonus Program, earning 3 bonuses in your first year.

Key Responsibilities
  • You will serve as an Emergency Dispatch Operator, monitoring systems for alarm signals and responding to alarms using instruction screens.

You will undergo a comprehensive five-week training program, learning about the dispatch operator role, standard operating procedures, and company expectations. This includes documenting situations, verifying information, and notifying responsible parties.

Requirements
  1. A high school diploma or equivalent is preferred.
  2. You must be at least 18 years old.
  3. A minimum of six months of customer service experience is required, with one year or more of call center experience preferred.

Preferred Skills:

  • Excellent communication skills.
  • Able to type between 20-25 wpm.
  • Basic knowledge of computer applications.
  • Strong problem-solving skills.
  • Strong organizational skills.
  • Strong work ethic.
About Us

At Johnson Controls, we offer a fun and interactive learning environment. Our training classes are designed to help you succeed as an Emergency Dispatch Operator.



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