Customer Service and Emergency Dispatch Specialist

4 days ago


Aurora, United States Johnson Controls Full time
Overview

We are seeking highly skilled Customer Service Representatives to join our team as Emergency Dispatch Operators. As a member of our team, you will be responsible for monitoring alarm systems, responding to alarms, and providing exceptional customer service.

Salary

The hourly rate for this position starts at $16-$18 based on experience, with opportunities for advancement and a raise through our built-in promotion program.

Job Description

This role involves working in a fast-paced environment where you will be required to learn about the dispatch operator role and standard operating procedures through our paid training course. Once trained, you will place outgoing calls to verify alarms, dispatch authorities, and notify responsible parties. Your responsibilities will also include documenting incidents within the system and ensuring adherence to all appropriate steps.

Required Skills and Qualifications
  • A high school diploma or GED is preferred.
  • You must be 18 years old.
  • Multiple shifts are available.
  • A minimum of six months of customer service experience, with one year or more call center experience preferred.
Benefits

In addition to competitive pay, you will participate in a five-week training program that provides a fun and interactive learning environment. You will also be automatically enrolled in our Completion Bonus Program, which allows you to earn three bonuses in your first year.

Working Conditions

As an Emergency Dispatch Operator, you will work efficiently under pressure and have strong problem-solving skills, organizational skills, and a strong work ethic.



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