Customer Service Representative

1 month ago


Aurora, United States Robert Half Full time
Job DescriptionJob Description

Customer Service Representative



We are hiring for a Customer Service Representative in the logistics industry, based in AURORA, Colorado. As a pivotal part of our team, you will be tasked with managing customer interactions, processing orders, and maintaining accurate records.



Responsibilities:


• Efficiently process customer orders and keep them updated


• Communicate professionally with high-profile clients predominantly via email and occasionally over the phone


• Coordinate with the warehouse team to ensure timely shipping of orders through FedEx


• Manage inventory allocation and maintain up-to-date spreadsheets


• Resolve customer inquiries promptly and thoroughly


• Monitor customer accounts and take necessary actions


• Maintain high levels of detail in data entry and order processing, utilizing your proficient grammar skills.

• A minimum of 2 years of experience in a customer service role with proven ability to provide exceptional customer support


• Proficiency in data entry tasks, with a high level of accuracy and attention to detail.


• Excellent command of appropriate grammar, both verbal and written.


• Experience in order entry processes, with the ability to manage and track orders effectively.



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