Patient Financial Advocate
6 days ago
About the Role:
We are seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex healthcare system and access the financial assistance they need.
Key Responsibilities:
- Screen patients on-site at hospitals for eligibility assistance programs, either bedside or in the ER.
- Provide information and reports to client contacts, keeping them current on our progress.
- Review hospital census or utilize established referral methods to identify self-pay patients consistently throughout the day.
- Screen patients for State, County, and/or Federal eligibility assistance programs.
- Initiate the application process bedside when possible.
- Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
- Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
- Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
- Record all patient information on the designated in-house screening sheet.
- Document the results of the screening in the onsite tracking tool and hospital computer system.
Requirements:
- High School Diploma or equivalent required.
- 1-3 years' experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience is preferred.
- Previous customer service experience preferred.
- Must have basic computer skills.
Working Conditions:
- Must be able to walk, sit, and stand for extended periods of time.
- Dress code and other policies may be different at each healthcare facility.
- Working on holidays or odd hours may be required at times.
Benefits:
- Medical, Vision, Dental, 401K, Paid Time Off
Equal Opportunity Employer:
We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other protected class in accordance with applicable laws.
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