Emergency Response Coordinator

4 days ago


Waco, Texas, United States Global Medical Response Inc Full time

We are seeking a skilled Emergency Response Coordinator to join our team at Global Medical Response Inc. This role involves monitoring and responding to emergency and non-emergency calls for ambulance and transportation services. The ideal candidate will be able to proficiently monitor and respond to calls and emails using established call handling time, leveraging the communication and information management system to deliver excellent customer support to providers, facilities, and member representatives.

The Emergency Response Coordinator will be responsible for scheduling, assigning, reviewing, and routing transportation requests. They will also be required to clearly document communications following protocols and processes, and properly identify and escalate issues as necessary. Effective communication of trip data, including confirmations, routing time, issues, and performance, is also a key aspect of this role.

The successful candidate will demonstrate organization, multitasking, and time management skills, and will work collaboratively and in a professional manner with all allied health and public safety personnel, as well as fellow coworkers.

Minimum required qualifications include a high school diploma or equivalent (GED) and some work experience, preferably in dispatch or routing calls in customer service.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.



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