Customer Service Shift Supervisor

6 days ago

Tulsa, Oklahoma, United States Planet Fitness Full time
Advance Your Career with Us
We are in search of dedicated leaders

Step into the role of a Shift Supervisor and showcase your leadership skills. This position offers a unique opportunity to learn from experienced Club Managers while assisting in the management and operations of a Planet Fitness facility. You will play a vital role in developing team members and delivering exceptional customer service.

At Excel Fitness, a franchise of Planet Fitness based in Austin, TX, we have expanded from 16 locations to over 90 across 6 states since 2016. With our continuous growth, you can build a rewarding career here. Many of our senior managers began their journey at the front desk and have progressed to earn competitive salaries, starting at $42k as a General Manager, $60k as a Regional Manager, and exceeding $100k as a Regional Director overseeing multiple locations.

It all begins at the front desk, where our Team Players are responsible for ensuring a positive experience for our members through outstanding customer service and maintaining cleanliness.

Key Responsibilities
  • Deliver an exceptional customer service experience.
  • Assist in recruiting, hiring, and training a high-performing team.
  • Support the General Manager in staff management and oversight.
  • Help in scheduling and supervising team members.
  • Ensure the entire team provides a world-class member experience consistently.
  • Address member, staff, and club issues as they arise.
  • Engage in all front desk activities, including:
  • Checking members into the system.
  • Guiding prospective members through tours and assisting with account sign-ups.
  • Facilitating updates to member accounts.
  • Contributing to the cleanliness and maintenance of the facility.
  • Assisting in supply ordering within budget parameters.
  • Tracking statistics and reports (weekly, monthly, and annually).
  • Providing backup support for absent employees.
Qualifications
  • Exceptional customer service skills, preferably in the fitness sector.
  • Experience as a Member Service Representative at Planet Fitness.
  • Strong supervisory, diplomatic, and listening abilities.
  • Basic proficiency in computer applications (Microsoft Suite).
  • Enthusiastic, hardworking, and energetic.
  • Effective problem-solving skills.
  • Current CPR Certification is required.
  • High school diploma or GED equivalent is necessary.
  • Must be at least 18 years old.
Physical Requirements
  • Regular standing and walking during shifts.
  • Frequent communication in person or over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • Exposure to commercial cleaning products during shifts.
  • Our top priority is the safety of our team players and members, which is why we adhere to strict safety and cleaning protocols.
  • All team players are required to wear masks while in the club, and members must comply with local mask mandates.
  • We have enhanced our cleaning protocols to ensure our facilities are sanitized effectively.
  • We promote a touchless check-in process for our members and encourage social distancing.
  • Full-time employees are entitled to paid leave for time off.
Benefits & Perks
  • Access to our financial wellness benefit, MyFlexPay, allowing you to choose your payday.
  • All Team Players receive a complimentary Planet Fitness Black Card Membership.
  • Our Employee Assistance Program (EAP) provides free and confidential counseling resources.
  • Eligible Team Players receive Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits.
Take the Next Step in Your Career

Compensation: $11.50 per hour

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Become Part of Our Mission

Enhancing lives through an affordable, high-quality fitness experience requires a team of inspiring, motivated, and enthusiastic individuals. As one of the largest and fastest-growing fitness center franchises in the United States, Planet Fitness is continuously seeking top talent to help us shape the future of our brand. With over 2,000 locations across various regions, there are numerous opportunities available.

Our mission emphasizes that our product is a tool for transformation, not just a brand. Members need to feel inspired and motivated to use our facilities, and that’s where you come in. If you’re looking for a role where you can make a meaningful impact in a customer’s life, this is the place for you.

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