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Manager of Business Controls

2 months ago


Sacramento, California, United States Bank of America Full time

Manager of Business Controls - Global Commercial Banking

Location: Flexible across various regions.

Job Overview:

At Bank of America, our mission is to enhance financial well-being through meaningful connections. Our commitment to Responsible Growth shapes our operations and our dedication to clients, colleagues, communities, and shareholders.

We strive to create an inclusive and diverse workplace, recognizing the value of varied backgrounds and experiences. We invest in our employees and their families by providing competitive benefits that support their overall well-being.

Bank of America emphasizes collaboration while offering flexibility tailored to different roles within our organization.

Joining Bank of America presents an opportunity for a fulfilling career, where you can learn, grow, and contribute positively to the community.

Key Responsibilities:

  • Lead the Onboarding Specialist team focused on domestic KYC/AML and new account setups.
  • Oversee the execution and management of Know Your Customer processes for new onboardings and expansions.
  • Act as the primary contact for escalations, making informed decisions based on unique circumstances.
  • Engage in work streams and contribute to the development of innovative strategies for the KYC organization.
  • Uphold our Risk Culture by managing Know Your Customer risks and understanding operational, compliance, and financial crime profiles.

Additional Duties:

  • Enhance client satisfaction by gathering feedback and ensuring teams are well-equipped to provide consultative support.
  • Collaborate with various business partners across the organization.
  • Ensure operational excellence through diligent oversight of risk-related activities.
  • Drive the development of Onboarding Specialists through coaching and training.
  • Recruit talent to meet onboarding and quality assurance goals.

Desired Qualifications:

  • Experience in Operational Risk or onboarding processes.
  • Strong verbal and written communication skills.
  • Certification as an Anti-Money Laundering Specialist (CAMS) is preferred.
  • A bachelor's degree is desirable.

Required Qualifications:

  • Proven leadership experience in managing and developing teams.
  • Knowledge of risk management, operational risk, and KYC processes.
  • Ability to foster a culture of continuous feedback and operational excellence.
  • Strong relationship-building and communication skills.
  • Solid understanding of Global Commercial Banking and Client Management processes.

Shift: 1st shift

Hours Per Week: 40

Bank of America is committed to equal employment opportunities and prohibits discrimination based on various factors. We aim to maintain a workplace free from illegal drug use and alcohol abuse, ensuring a safe environment for all employees.