IT Specialist

2 weeks ago


Washington, Washington, D.C., United States Department Of Labor Full time
Job Summary

We are seeking a highly skilled IT Specialist to join our team at the Department of Labor. As an IT Specialist, you will be responsible for providing technical support and expertise in the planning, installation, configuration, testing, implementation, and management of our systems environment.

Key Responsibilities
  • Implement, manage, and perform daily operations and maintenance of enterprise-wide telecom and Unified Communications platforms and services.
  • Lead staff and subject matter experts in all facets of telecom and Unified Communications.
  • Establish standards, policies, plans, and governance in telecom and Unified Communications.
  • Provide advisory/consultation services to senior management staff regarding network operations policy, procedures, and management issues.
  • Identify and resolve daily network operations problems, and collaborate with staff on problems and situations involving cable plant maintenance and network design issues.
Requirements
  • Must be at least 16 years old.
  • Must be a U.S. Citizen.
  • Candidate required to obtain the necessary security/investigation level.
  • Requires a probationary period if the requirement has not been met.
  • Subject to pre-employment and random drug tests.
Qualifications
  • Applicants must have IT-related experience demonstrating each of the four competencies listed below:
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
  • Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information.
  • Problem Solving - Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Education

This job does not have an education qualification requirement.

Additional Information

This position is being filled through the Direct Hire Authority. Traditional rating and ranking of applications do NOT apply. The Veteran's preference does not apply.

The Department of Labor seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.



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