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Field Operations Manager

1 month ago

Dallas, Texas, United States STERIS Full time
Job Summary

This role will be a hands-on operational leader within the Service Operations division. The successful candidate will have an average total headcount of 7-15 direct reports that provide on-site surgical instrument repair and cleaning.

Key Responsibilities
  • Stays updated, ensures compliance and models required safety procedures and requirements of mobile lab operations, including safety, regulatory and the use, care and maintenance of company and Customer assets (tools, P-Card, systems and related equipment).
  • Leads/supports continuous improvement, training and other operational initiatives.
  • Acts as first escalation point for Customer and employee issues that exceed Repair Specialist authority and including determining if other support is required (Area Operations Manager, HR, HSE).
  • Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
  • Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
  • Responsible for performance management, coaching, and disciplinary action for the mobile teams supported, employee adherence to compliance and safety protocols, training management, and resource planning.
Requirements
  • Associates degree and 3 years of surgical instrument experience with 1 year of leadership.
  • In lieu of Associates degree, must have 7 years relevant work experience including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service/ Sales environment with frequent Customer contact and daily operational/ support actives.
  • Strong conflict management skills required.
  • Must have strong verbal and written communication skills.
  • Strong Microsoft experience required.
  • Must be 21 years old to meet FMCSA requirements for commercial driving.
  • Must have a valid driver's license with an acceptable driving record.
  • Must be able to pass a DOT medical exam.
  • This role will have 100% field based presence with overnight travel up to 50%, based on size of territory.
  • Must be able to be compliant with hospital/Customer credentialing requirements.
About STERIS

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.