Field Operations Manager
4 weeks ago
This role will serve as a hands-on operational leader within the Service Operations division. The Manager will be responsible for overseeing a team of 7-15 direct reports who provide on-site surgical instrument repair and cleaning services.
The ideal candidate will have strong conflict management skills, excellent verbal and written communication skills, and experience in Customer Service/Sales environments. They will also possess strong Microsoft skills and be able to pass a DOT medical exam.
This is a 100% field-based position with overnight travel up to 50%, based on the size of the territory. The Manager will be responsible for performance management, coaching, and disciplinary action for the mobile teams supported, as well as employee adherence to compliance and safety protocols.
Responsibilities
- Stays updated, ensures compliance, and models required safety procedures and requirements of mobile lab operations, including safety, regulatory, and the use, care, and maintenance of company and Customer assets (tools, P-Card, systems, and related equipment).
- Leads/supports continuous improvement, training, and other operational initiatives.
- Acts as the first escalation point for Customer and employee issues that exceed Repair Specialist authority and includes determining if other support is required (Area Operations Manager, HR, HSE).
- Manages and tracks Customer trends and utilizes insights to provide timely coaching to employees and feedback to leadership to quickly adapt and capitalize on opportunities and minimize risk.
- Strategizes with STERIS sales and service teams to develop and optimize new and existing business.
Requirements
- High School Diploma or GED What is Required
- Associates degree and 3 years of surgical instrument experience with 1 year of leadership, or in lieu of Associates degree, 7 years relevant work experience including demonstrated skills in surgical instrument repair, leading others, experience in Customer Service/Sales environment with frequent Customer contact and daily operational/support actives.
- Strong conflict management skills required
- Must have strong verbal and written communication skills
- Strong Microsoft experience required
- Must be 21 years old to meet FMCSA requirements for commercial driving
- Must have a valid driver's license with an acceptable driving record
- Must be able to pass a DOT medical exam
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.
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