Operations Training Manager
1 month ago
CyrusOne is seeking a highly skilled and experienced Operations Training Manager to join our team. As a key member of our training team, you will be responsible for defining and driving the operational training and enablement strategy at scale.
About the Role:The Operations Training Manager will be responsible for creating and delivering training programs that enable our customer support and operational staff to deliver services at CyrusOne data centers. You will work closely with our operations team to understand the learner's experience and develop solutions that meet their needs.
Key Responsibilities:- Develop and implement a comprehensive training strategy that aligns with the company's goals and objectives
- Create and deliver training programs that meet the needs of our customer support and operational staff
- Work closely with the operations team to understand the learner's experience and develop solutions that meet their needs
- Manage multiple stakeholder deliverables, requirements, and navigate complex situations
- Attend program-related meetings, coordinate with team leaders, and regularly report status to Operations System management
- 5+ years of program or project management experience
- 5+ years of prior training experience
- 5+ years of management experience
- 2+ years of driving process improvements experience
- Experience using data and metrics to determine and drive improvements
- Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers
- Demonstrated understanding of training creation, practices, and procedures
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Excellent communication skills, teamwork, organizational, and problem-solving skills
- Proficient with Microsoft Office Suite and project management software
- High School diploma required
- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design, or related field preferred
- Fast-paced environment
- 5% travel required
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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