Operations Supervisor

4 weeks ago


Newburgh, New York, United States Ward Trucking Full time
Job Title: Operations Supervisor

Job Summary:

Ward Trucking is seeking an experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for planning, directing, and controlling freight operations to ensure exceptional customer service.

Key Responsibilities:

* Plan, direct, and control freight operations to meet customer service standards
* Create and update action steps on the service center tension chart to achieve operational goals
* Coordinate and/or delegate the work of local operations in areas such as pickup and delivery operations, dock operations, and claims prevention
* Effectively use Computerized Dispatch System to prepare routes and dispatch local P & D drivers
* Handle phone calls from customers in accordance with Ward's telephone etiquette and customer service standards
* Support both Operations and Sales efforts within the service center and across service center lines

Requirements:

* Three to five years working experience in the motor carrier industry preferred
* Must have basic understanding of customer service and desire to support Ward's quest to always service the customer first
* Must have proven track record of effective supervision performance
* Must have knowledge of all local geographical areas covered directly by the service center
* Must be physically able to walk the dock and in trailers on surfaces that may be slippery and wet at times

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced Operations Supervisor looking for a new challenge, please submit your application to Ward Trucking.
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