Logistics Support Engineer
5 days ago
About Geek+: We are an advanced robotics and AI Technologies Company specializing in AI-powered logistic solutions. Founded in 2015 in Beijing, China, we have quickly risen to become the largest independent logistics robotics company in the world. Our North American headquarters in Carlsbad, California powers our growth in Canada, the United States, and Mexico.
The Job Description:
This role is ideal for a motivated individual who thrives in a fast-paced environment and enjoys working with cutting-edge technologies. As a System Consultant, you will be responsible for designing, implementing, and supporting complex system solutions for our clients.
Your Responsibilities Will Include:
- Designing and configuring software required to manage robot fleets and fulfillment solutions.
- Implementing system solutions for clients on Linux servers and managing databases using SQL commands.
- Conducting API testing and functional testing sessions with clients to integrate Geekplus systems with client systems.
- Driving and participating in various testing iterations, including System Integration Testing (SIT) and User Acceptance Testing (UAT), to ensure seamless implementation.
- Providing remote/onsite hyper-care support after implementation, including hardware, software, and network troubleshooting, as well as system firmware upgrades.
- Developing and providing training and SOPs for system operation, fault recovery, and exception handling.
- Responding to customer inquiries and assisting in troubleshooting and resolving challenges.
- Keeping track of users' system issues until they are resolved, adhering to agreed-upon timelines and SLAs.
- Interacting with clients through phone, emails, or chats, providing unambiguously written instructions or technical manuals.
- Ability to facilitate and drive cross-department collaboration and communication, including correspondence with overseas resources as needed.
What We Offer:
- A competitive salary range of $80,000 - $120,000 per annum, depending on experience and qualifications.
- A dynamic and innovative work environment that encourages creativity and growth.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
- Opportunities for professional development and career advancement.
- A collaborative and supportive team environment that values diversity and inclusion.
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