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Bankruptcy Customer Support Specialist

2 months ago

Weldon Spring, United States GC Services Full time
Overview

GC Services is looking for a Bankruptcy Customer Support Specialist to become a vital part of our team.

In this position, you will serve as the primary contact for our clients, offering assistance, resolving concerns, and ensuring a satisfactory experience.

The ideal candidate will possess exceptional communication skills, strong problem-solving capabilities, and a customer-centric approach.

The Bankruptcy Customer Support Specialist role includes assisting clients with inquiries related to bankruptcy processes affecting their accounts, through both incoming calls and written correspondence.

Your responsibilities will encompass addressing client inquiries regarding account credits, debits, balances, and the bankruptcy procedure, as well as managing notifications received via email or postal mail.

Moreover, you will handle consumer bankruptcy automation discrepancies and respond to inquiries or complaints from clients or legal representatives via email and mail, manually processing accounts linked to business filings, including calculating pre-petition credits, generating statements of account (SOAs) for proof of claim submissions, and managing dismissed cases, along with conducting additional research for preference actions, stay violations, and disputes concerning filed proof of claims.


About Us:


At GC Services, we believe that with the right support, individuals and clients can achieve remarkable progress.

For many years, GC Services has been a trusted partner for a diverse range of clients, providing comprehensive contact center solutions.

With a large workforce across various locations, we strive to enhance lives; we engage, listen, and resolve consumer issues with empathy and innovation.

What the Role Entails:

If you enjoy problem-solving and connecting with individuals from various regions, this position is ideal for you.


In this role, you will be a resourceful problem solver, results-driven, and an empathetic partner who connects, navigates, influences, and delivers solutions.

Are You:

- Energetic and enthusiastic with a captivating personality?
- Committed to achieving effective outcomes while providing outstanding customer service?
- Equipped with exceptional communication skills?

What We Offer:

- Comprehensive Training

- Medical, Dental, and Vision Coverage

- Paid Time Off

- Employee Discounts

- Full-time, non-seasonal employment

- Opportunities for Career Growth

- Early access to earned wages through PayActiv

- Access to a portion of earned wages (subject to limits)

- Flexibility to work remotely in designated areas

Key Responsibilities:

- Ensure adherence to all applicable laws, including FDCPA, state, and local regulations, as outlined in GC Services policies.

- Successfully complete training on FDCPA and state collection laws, as well as GC Services Accounts Receivable training program.

- Negotiate payment arrangements with clients to resolve outstanding balances or establish appropriate payment plans.

- Accurately document all collection activities in client systems.

- Address any identified deficiencies or oversights noted during monitoring or quality assurance reviews as directed by management.

- Maintain positive public relations and manage emotional callers in a high-pressure environment.

- Cultivate strong working relationships with colleagues and supervisors.

- Perform additional duties as assigned.

Qualifications:

What We Seek in a Candidate:
- Must be at least 18 years of age.

- High School Diploma or equivalent is required.

- Preferred: Minimum of 6 months of collections experience.

- Preferred: Minimum of 1 year of customer service experience.

- Ability to remain focused on calls throughout your shift with minimal distractions.

- Proficient with technology, capable of managing multiple windows and tabs while delivering exceptional customer service.

- Excellent communication skills, both verbal and written.

- Strong attendance record to ensure availability for customer needs.

All job offers are contingent upon successful completion of a background check.

Position Category: Customer Service/Collections

Job Location: Remote