Customer Service Representative

4 weeks ago


Fairhaven, Massachusetts, United States Fuchs Lubricants Full time
Job Overview

Fuchs Lubricants is a dynamic and innovative company that offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. We are seeking a highly motivated and experienced Customer Service Specialist to join our team.

Key Responsibilities
  • Manage daily customer intake and process orders efficiently
  • Provide accurate and timely quotes to internal and external customers
  • Assist with order modifications and expedites to ensure customer satisfaction
  • Communicate customer order status to internal and external customers
  • Enter customer returns and complaints through SharePoint
  • Collaborate with critical departments to ensure customer satisfaction
  • Identify and communicate possible improvements in work processes
Requirements
  • 2+ years' experience in Customer Solutions or equivalent
  • Intermediate proficiency in Microsoft Office
  • Experience dealing with customer complaints
  • Experience using ERP & CRM systems and practices
  • Knowledge of SharePoint system
What We Offer

Fuchs Lubricants offers a competitive compensation package and a comprehensive suite of benefits. We are an equal employment opportunity (EEO)/AA employer and strongly support diversity in the workplace.



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