Medical Customer Service Representative
2 weeks ago
CHI Health is seeking a skilled Medical Customer Service Representative to ensure accurate and timely medical and pharmacy benefits are provided and billed. This role will work collaboratively with various departments to manage patient and physician accounts receivable.
Responsibilities
This position will be responsible for:
- Communicating with patients to discuss medical supplies and equipment needs.
- Answering medical billing questions for patients.
- Researching insurance eligibility and coverage/benefits for patients and completing necessary paperwork.
- Updating patient, insurance, and inventory records using billing software.
- Maintaining accurate records while adhering to HIPAA guidelines and regulations.
- Collaborating with internal and external providers to ensure seamless communication.
- Identifying and resolving claims that have not been processed.
To be successful in this role, you will need:
- Strong communication and teamwork skills.
- Ability to utilize computer processing in day-to-day activities.
- Knowledge of applicable laws, regulations, and professional standards.
- Proficiency in Microsoft Office programs.
- Ability to perform non-complex mathematical calculations.
As a Medical Customer Service Representative at CHI Health, you will have access to a comprehensive benefits package, including health, dental, and vision insurance, as well as opportunities for career growth and development.
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