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Customer Service Representative

2 months ago

MagstattleBas, Grand Est, United States Fiserv Full time

Job Summary

Fiserv is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a positive experience for our clients.

Key Responsibilities

  • Answer inbound calls from merchants and provide service to resolve credit card terminal issues
  • Troubleshoot terminal errors, including transaction and device error messages, dialing and communication errors, and programming equipment
  • Perform downloads, including full, partial, and multiple location downloads
  • Access multiple systems to obtain information to resolve terminal issues
  • Make decisions based on business rules and terminal requirements
  • Resolve most questions and problems, and refer issues outside of the basic parameters of the job function to higher levels

Requirements

  • Ability to work in a real-time call center environment
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required

What We Offer

  • Comprehensive benefit plans, including medical, vision, and dental benefits
  • Fuel Your Life Wellness Program, providing resources to elevate your well-being
  • 401(k) and Employee Stock Purchase Plans, helping you achieve your financial goals
  • Employee Resource Groups, celebrating inclusion in the workplace
  • Paid Time Away, providing the time off to manage personal needs

About Fiserv

Fiserv is a global leader in financial services technology, providing innovative solutions to help our clients succeed. We value the unique abilities and outlook that veterans, military spouses, Guard, and Reservists bring to our global team.