Customer Service Representative

3 weeks ago


New Bern, North Carolina, United States AlphaGraphics - US698 Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics of New Bern. As a key member of our team, you will be responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for managing customer orders, tracking production, and providing exceptional customer service.

Responsibilities:

  • Assist the executive team with managing orders and tracking production
  • Suggest appropriate products and services to meet customer needs and budget
  • Assist in following up on leads and referrals resulting from telephone calls, marketing, and email activity
  • Demonstrate the ability to carry on a business conversation with customers
  • Prepare estimates and establish/maintain estimate follow-up procedures
  • Communicate with customers on order status and changes in the production schedule
  • Execute a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
  • Help as needed with reports, close-out, invoices, and required paperwork
  • Identify and resolve customer satisfaction issues
  • Establish and maintain effective team relationships with all support departments
  • Manage the oversight of their jobs through the prepress and production process
  • Follow all company policies, procedures, and business ethics codes

Qualifications and Skills:

  • High school diploma or GED required
  • At least two years in retail, inside sales, customer service or executive assistant work
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills
  • Familiarity with Adobe tools a plus


  • New Bern, North Carolina, United States Chad Sittig - State Farm Agent Full time

    Customer Service RepresentativeAt Chad Sittig - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong desire to grow and develop their skills in a dynamic and...


  • New Bern, North Carolina, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Greet and acknowledge every customer as they enter and exit the store.Accurately and efficiently operate the register.Approve refunds for other associates up to a specified dollar amount.Assist...


  • New Bern, North Carolina, United States Piedmont Airlines Full time

    Customer Service RepresentativePiedmont Airlines is seeking a motivated and reliable professional to join our team as a Customer Service Representative in our Ground Handling Department.The primary responsibility of this position is to assist passengers in boarding and disembarking flights, operate the Jetway, monitor computerized passenger boarding, and...


  • New Bern, North Carolina, United States Barry Collins - State Farm Agent Full time

    Position OverviewAre you a customer-focused individual who enjoys working with the public? If so, a career as a State Farm Agent Team Member may be the perfect fit for you. As a representative of Barry Collins - State Farm Agent, you will have the opportunity to market only State Farm insurance and financial service products to...


  • New Bern, North Carolina, United States AlphaGraphics - US698 Full time

    Customer Service and Project ManagerAlphaGraphics of New Bern is a leading provider of marketing solutions, offering a wide range of services including printing, signage, and digital marketing. We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication and problem-solving skills,...


  • New Bern, North Carolina, United States Domino's Franchise Full time

    At Domino's Pizza, we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, ensuring our customers receive their orders promptly and accurately.Key responsibilities include:Providing top-notch customer serviceStocking...


  • New Bern, North Carolina, United States Circle K Stores, Inc. Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide...


  • New Bern, North Carolina, United States AlphaGraphics Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics. The ideal candidate will have excellent communication skills, be able to work under pressure, and have a strong desire to deliver exceptional customer experiences.Key ResponsibilitiesAssist the executive team with managing orders, tracking...


  • New Bern, North Carolina, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet is seeking a skilled Customer Service Associate to join our team. Key responsibilities include:Greeting and Acknowledging Customers Greet and acknowledge every customer as they enter and exit the store and as they approach the front end.Operating the Register Accurately and efficiently operate the register.Providing Excellent Customer...


  • New Bern, North Carolina, United States Chevrolet of New Bern Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our Service Business Development Team at Chevrolet of New Bern.As a Service Coordinator, you will be the link between our customers and the service department, assisting with scheduling needs and providing exceptional customer service.Our ideal candidate will have strong...


  • New Bern, North Carolina, United States Harris Teeter Supermarkets, Inc. Full time

    As a key member of our Harris Teeter Supermarkets, Inc. team, you will be responsible for delivering exceptional customer experiences. This includes providing product knowledge, food preparation skills, and sales abilities to meet and exceed customer expectations. Your customer relations skills will be essential in building strong relationships with our...


  • New Bern, North Carolina, United States Piedmont Airlines Full time

    We are seeking a highly motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department at Piedmont Airlines.The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft.The...


  • New Bern, North Carolina, United States Dairy Queen Full time

    Key Responsibilities:As a Front Counter Crew Member at Dairy Queen, you will be responsible for:Welcoming and serving customers in a friendly and efficient manner.Assisting customers with menu navigation and product ingredient questions.Providing timely and quality service to exceed customer expectations.Calmly resolving customer concerns and adhering to...


  • New Bern, North Carolina, United States Piedmont Airlines Full time

    We are seeking a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department.The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft.The successful candidate will be...


  • New Bern, North Carolina, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • New Bern, North Carolina, United States Chad Sittig - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative for Chad Sittig - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.Key Responsibilities:Establish and maintain strong customer relationships, providing prompt and accurate service as needed.Work closely with the...


  • New Bern, North Carolina, United States Family Dollar Full time

    At Family Dollar, we're looking for a Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional service to our customers. Your primary duties will include greeting customers, assisting them with the selection of merchandise, and completing cash register transactions. You will also...


  • New Bern, North Carolina, United States Buffalo Wild Wings Full time

    Be Part of the Ultimate Sports Fan ExperienceAt Buffalo Wild Wings, we're not just a restaurant - we're a sports fan's paradise. As a Cashier, you'll be the first point of contact for our guests, providing an exceptional experience that keeps them coming back for more.What You'll DoProvide top-notch customer service, ensuring every guest feels welcome and...


  • New Bern, North Carolina, United States Walmart Full time

    About the Role:In this exciting Sales Associate position at Walmart, you'll contribute to delivering exceptional customer experiences. Key responsibilities include reviewing customer orders, locating and selecting merchandise, ensuring accurate order fulfillment, and providing friendly interactions with customers in a fast-paced environment. The ideal...


  • New Bern, North Carolina, United States U-Haul Full time

    Job Summary:As a U-Box Customer Care Representative, you will be responsible for delivering exceptional customer service while transporting U-Box containers to and from customers' locations. This role requires a commercial driver's license (CDL) and a clean driving record. If you are a motivated and customer-focused individual, we encourage you to apply for...