Customer Service Representative

3 weeks ago


New Bern, North Carolina, United States Chevrolet of New Bern Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our Service Business Development Team at Chevrolet of New Bern.

As a Service Coordinator, you will be the link between our customers and the service department, assisting with scheduling needs and providing exceptional customer service.

Our ideal candidate will have strong communication skills, a team player attitude, and the ability to work in a fast-paced environment.

We offer a competitive benefits package, including medical and dental, 401K, paid time off, and growth opportunities.

Responsibilities include:

  • Answering customer calls and establishing follow-up with sales appointments
  • Responding quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
  • Providing customers with initial product information and directing them to the appropriate dealership resources
  • Presenting initial financing options based on customer needs
  • Following up with leads that are not ready to make an appointment or no-show
  • Participating in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
  • Utilizing CRM tracking system daily

Qualifications include:

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Strong computer skills
  • Willing to submit to a pre-employment background check and drug screen


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