Customer Service Representative

4 weeks ago


New Bern, North Carolina, United States Piedmont Airlines Full time

We are seeking a highly motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department at Piedmont Airlines.

The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft.

The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions.

Key responsibilities include:

  • Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
  • Operate motorized service vehicles and equipment
  • Guide and park aircraft
  • Work together as a team to provide excellent customer service and meet corporate objectives

Requirements include:

  • Successful completion of training course
  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Basic knowledge of computer applications and programs

Work environment includes:

  • Airport ramp environment, subject to varied weather conditions and elevated noise levels
  • All shifts including weekends, nights, holidays and/or irregular shifts

Piedmont Airlines offers a competitive salary, performance-based bonuses, and relocation packages, subject to company policy and performance metrics.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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