Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics. The ideal candidate will have excellent communication skills, be able to work under pressure, and have a strong desire to deliver exceptional customer experiences.
Key Responsibilities- Assist the executive team with managing orders, tracking production, and ensuring timely delivery.
- Suggest appropriate products and services to meet customer needs and budget.
- Follow up on leads and referrals resulting from telephone calls, marketing, and email activity.
- Communicate with customers on order status and changes in the production schedule.
- Execute a variety of marketing functions, including mailings, thank you cards, website, and social media.
- Identify and resolve customer satisfaction issues.
- Establish and maintain effective team relationships with all support departments.
- High school diploma or GED required.
- At least two years in retail, inside sales, customer service, or executive assistant work.
- Experience resolving customer satisfaction issues.
- Experience working under pressure with multiple tasks/projects.
- Proficient computer and internet skills, including Microsoft Office suite.
- Strong verbal and written communication skills.
- Basic math skills.
- Strong organizational and time management skills.
We offer a competitive salary of $18.00 per hour and a comprehensive benefits package, including 401(k) matching, company parties, competitive salary, health insurance, paid time off, training & development, and bonus based on performance.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team.
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