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Restaurant Service Manager

2 months ago

Rochester, New York, United States Dinosaur Bar-B-Que Full time

About Us

Dinosaur Bar-B-Que is a renowned barbecue restaurant chain with a rich history dating back to 1983. Our commitment to serving high-quality, homemade barbecue has earned us a reputation for excellence in the industry.

Job Summary

We are seeking a highly skilled and experienced Service Manager to join our team at our Rochester location. As a Service Manager, you will be responsible for providing uncompromised excellence in guest service, ensuring the highest level of hospitality, and driving profitability through effective management of our front-of-house and back-of-house systems.

Key Responsibilities

  • Guest Relations
    • Ensure the greatest degree of hospitality to our guests and act as the ambassador for the restaurant.
    • Foster a positive and welcoming atmosphere that exceeds guest expectations.
  • Operations Management
    • Ensure consistent execution of all front-of-house and back-of-house systems and profitability.
    • Provide and ensure quality training, coaching, and follow-through to ensure exceptional guest experiences.
  • Team Management
    • Manage a team of at least 15 staff members, providing guidance, support, and development opportunities.
    • Lead by example, demonstrating a strong work ethic and commitment to excellence.

Requirements

  • 2+ years of full-service restaurant management experience.
  • 2+ years of front-of-house management experience.
  • Management of at least 15 staff members.
  • Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office - Word, Excel, and Outlook).

What We Offer

  • Competitive pay with bonus program.
  • Medical, telemedicine, dental, and vision insurance.
  • HSA, FSA, and Dependent Care FSA.
  • Company-paid short-term and long-term disability insurance.
  • Company-paid life insurance.
  • Generous PTO and Sick Hours.
  • 401(k) retirement plan.
  • Employee assistance and training program.
  • Employee meal program and discounts on Dino merchandise.
  • Work-Life balance.
  • Fast-paced work environment.
  • Fun and engaging work place.
  • Internal growth/promotions.
  • Chance to be part of a great team.