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Customer Service Representative

1 month ago

Richmond, Virginia, United States The Bowen Group Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group. As a key member of our Contact Center, you will provide exceptional support to our Veterans and their families, addressing their questions, concerns, and complaints in a timely and professional manner.

Key Responsibilities:
  • Provide accurate and empathetic responses to customer inquiries, resolving issues and escalating concerns as needed.
  • Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application, to manage customer interactions and maintain accurate records.
  • Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.
  • Maintain confidentiality and privacy of customer information.
  • Organize and prioritize multiple tasks, working effectively under pressure to meet deadlines and deliver high-quality results.
Requirements:
  • 6 months of work experience in customer service and call center environments.
  • Ability to work in a virtual environment, with a reliable high-speed internet connection and a quiet, distraction-free workspace.
  • Excellent verbal, interpersonal, and written communication skills.
  • Ability to work under pressure, remaining calm and composed in high-stress situations.
  • Detail-oriented with strong organizational and time-management skills.
  • Familiarity with the military and veteran community programs is a plus.
Perks:
  • Health and dental insurance, with employee premiums 100% paid by Bowen.
  • Group life insurance, with employee premiums 100% paid by Bowen.
  • Short-term disability insurance, with employee premiums 100% paid by Bowen.
  • Generous vacation and sick leave.
  • 11 paid federal holidays.
  • 401(k) plan.

The Bowen Group is an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental, or sensory disability, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.