Casualty Claims Supervisor

15 hours ago


Chicago, Illinois, United States Warrior Insurance Network Full time
Job Title: Casualty Claims Supervisor

We are seeking a highly skilled and experienced Casualty Claims Supervisor to join our Claims Management Team at Warrior Insurance Network.

The successful candidate will be responsible for leading a team of claims adjusters and ensuring compliance with state-mandated claims handling guidelines. They will also be responsible for monitoring production, staff development, and the quality of files assigned to the unit.

Key Responsibilities:

  • Lead and motivate a team of claims adjusters to achieve high-quality claims handling and customer service standards.
  • Conduct file and diary reviews to monitor adjuster performance and ensure compliance with company policies and procedures.
  • Place authority levels on claim files and approve settlement checks within authorized limits.
  • Develop and implement procedures to improve claim settlement and customer service levels.
  • Oversee the implementation and monitoring of procedures to ensure effectiveness and compliance.
  • Determine training needs of the department and establish training programs to ensure personnel and process development.
  • Work with staff to resolve litigation issues and develop a cost-effective defense strategy.
  • Identify systems issues and suggest enhancements to improve claims handling processes.
  • Manage administrative functions, including reviewing and assigning new losses, screening and selecting candidates, setting performance objectives, and conducting performance appraisals.
  • Complete reports as necessary and conduct daily reviews of files for payment approvals and transfers.
  • Conduct unit meetings and review and respond to Department of Insurance complaints.
  • Review and direct claim activity on customer inquiries.

Qualifications:

  • 5+ years of auto liability claims and supervisory experience.
  • 5+ years of managing litigated personal auto files.
  • Strong technical and administrative background in auto claims handling.
  • Ability to work independently and make decisions in accordance with company policy and procedures.
  • Good leadership, training, and development skills.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to pass written examinations to become a licensed claims adjuster.

Warrior Insurance Network offers a competitive benefits package to all full-time employees, including flexible work schedules, hybrid remote/in-office opportunities, commitment to training and development, medical and dental benefits, telemedicine, 401(k) with a generous company match, paid time off, paid holidays, tuition reimbursement, wellness programs, and fun company-sponsored events.



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