Customer Service Department Lead

4 weeks ago


Charlotte, North Carolina, United States Harris Teeter Supermarkets, Inc. Full time

Job Summary:

As a Customer Service Management Assistant at Harris Teeter Supermarkets, Inc., you will play a crucial role in overseeing the Customer Service Department. This includes supervising up to 120 associates in the cashiers, baggers, customer service clerks, and accounting office teams.

Key Responsibilities:

  • Assist the Department Manager in the overall direction, coordination, and evaluation of the Customer Service Department.
  • Ensure the smooth operation of the department, including managing workflows and resolving issues.
  • Collaborate with team members to achieve departmental goals and objectives.

Requirements:

  • Proven experience in customer service management or a related field.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About Harris Teeter Supermarkets, Inc.:

Harris Teeter Supermarkets, Inc. is a leading grocery retailer committed to providing exceptional customer service and quality products. We offer a dynamic work environment and opportunities for career growth and development.


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