Business Operations Supervisor

2 weeks ago


Des Moines, Iowa, United States Palmer Group Full time
Job Overview

Our client, a rapidly expanding small business, is seeking an Operations Manager to oversee all operational policies, processes, and human resources fundamentals, as well as the overall functionality of the office.

This role requires a highly organized and proactive individual who is eager to learn about this service-oriented business. The operations manager will take charge of refining the office operational procedures by enhancing the organizational framework and documentation processes, while also managing human resources tasks such as recruitment, onboarding, benefits administration, and fostering team morale. Furthermore, this individual will be accountable for CRM tools, generating reports, scheduling, and utilizing various systems and portals effectively. If you believe you are a good fit for this role, we encourage you to consider this opportunity.

Work Model:

  • On-Site

Key Responsibilities:

  • Develop and implement procedures for all office operational systems, including service delivery, inventory management, and employee scheduling.
  • Oversee fleet maintenance operations.
  • Establish hiring protocols and onboarding processes.
  • Leverage CRM systems to generate proactive reports for business leaders and service teams.
  • Train staff on employee portals to ensure optimal usage.
  • Review and update company policies and employee handbooks.
  • Maintain ongoing communication with the service manager and business owner.

Qualifications for Success:

  • A minimum of 5 years of experience in a service-oriented industry such as installation, maintenance, automotive, HVAC, or other industrial sectors.
  • Proven experience in implementing new processes and procedures.
  • A willingness to pursue human resource certifications.

Benefits Overview:

  • Health, dental, and vision insurance.
  • Paid time off (PTO).
About the Company

Palmer Group is a leading employment agency that has been providing exceptional employment solutions since 1998. Our dedicated team partners with clients and candidates to navigate the ever-changing job market with confidence and consistency.

We offer a range of employment solutions, including temporary and contract staffing, direct-hire placements, and additional services for job seekers and employers alike. As an employee-owned company, we are grounded in strong ethics and values, driven by a passion for improving lives. Our professionals are committed to building meaningful relationships and helping others succeed.

Our extensive client roster includes both local businesses and Fortune 500 companies across various industries, and we have cultivated a vast network of high-quality candidates from entry-level to executive positions. Our areas of expertise encompass Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.



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