Banking Services Representative

5 days ago

Virginia, Minnesota, United States Park State Bank Full time
Job Title: Online Services Specialist

At Park State Bank, we are seeking a highly skilled and customer-focused Online Services Specialist to join our team. As a key member of our client service team, you will play a vital role in delivering exceptional service to our customers, ensuring their banking needs are met with care and attention.

Key Responsibilities:
  • Provide high-touch client service, ensuring every interaction is personalized and exceptional.
  • Engage with clients to understand their financial needs and goals, providing tailored solutions and recommendations.
  • Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies.
  • Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions.
  • Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently.
  • Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives.
  • Identify opportunities to promote and cross-sell bank products and services to meet client needs.
  • Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction.
Requirements:
  • Education or certifications related to customer service or retail management is a plus.
  • Previous experience in a customer service or retail banking role is preferred.
  • Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments.
  • Knowledge of banking products, services, and regulatory compliance.
  • Client service focused.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to make a real difference in the lives of our customers.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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