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Service Support Field Advisor

2 months ago

Honolulu, Hawaii, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences.

Job Summary

We are seeking a highly skilled Service Support Field Advisor to join our team. As a key liaison between our Centralized Service Support Operations Center and on-site Service Center Operations, you will provide exceptional customer service and support to Rivian owners and fleet companies.

Responsibilities
  • Act as the primary point of contact for customers requiring assistance with vehicle education, charging, and connectivity questions, as well as roadside or servicing/repair of their Rivian vehicle.
  • Utilize strong listening and comprehension skills to triage customer concerns, document vehicle issues, and determine the best servicing solution.
  • Collaborate with the Remote Diagnostic Team to diagnose and resolve complex issues, and communicate with customers to ensure a seamless experience.
  • Travel to Rivian's factory for periodic support and training.
Qualifications
  • 3-5 years of experience in customer service, preferably in the automotive or related fields.
  • Excellent communication and problem-solving skills, with a passion for Rivian and electric vehicles.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet customer needs.
  • Willingness to learn new technologies and adapt to changing circumstances.
  • Strong team player with a customer-centric approach.
What We Offer

Rivian is an equal opportunity employer and offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.