Field Service Technician

22 hours ago

Honolulu, Hawaii, United States Canon Solutions America Full time
Job Title: Field Service Technician

Join Canon Solutions America, a leading provider of enterprise, production, and large format printing solutions, as a Field Service Technician. As a key member of our team, you will be responsible for providing technical support and repair services to our customers.

Responsibilities:
  • Diagnose and repair mechanical, software, network, and system failures using established procedures.
  • Service and repair designated equipment to Canon standards and specifications.
  • Report product failure trends and serviceability issues to managers with necessary supported documentation.
  • Provide efficient, responsive, and accurate Field/Shop/onsite maintenance to meet and exceed customer demands.
  • Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
  • Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
  • Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.
  • Interface with customer IT departments.
Qualifications:
  • Typically requires general and/or vocational training plus 2 to 4 years of related experience.
  • An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
  • Direct experience working as a field technician.
  • The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
  • The ability to travel (valid driver's license and acceptable driving record necessary).
  • Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
About Canon Solutions America:

Canon Solutions America empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

We help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America is headquartered in Melville, NY and has sales and service locations across the U.S.

We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

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