Feldman Automotive Group Internet Sales Professional

6 days ago


New Hudson, Michigan, United States Feldman Automotive Group Full time

Job Highlights:

As a critical member of the Feldman Automotive Group team, you will be responsible for managing a team of employees in the internet sales department. Your key objectives will include creating follow-up reports, establishing plans to maximize opportunity conversion, and responding to customer inquiries using email, phone, and live chat scripts and templates.

Responsibilities:

* Manage a team of employees in the internet sales department
* Create follow-up reports and establish a plan to maximize opportunity conversion
* Answer customer calls and establish follow-ups with sales appointments
* Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
* Provide customers with initial product information and direct them to the appropriate dealership resources
* Present initial financing options based on customer needs
* Follow up with leads that are not ready to make an appointment or no-show
* Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management
* Utilize a CRM tracking system daily

Requirements:

* At least one previous role based on strong customer service experience
* Team player attitude
* Prompt and courteous
* Enthusiastic personality
* Strong computer skills
* Willing to submit to a pre-employment background check and drug screen

Benefits:

* Medical, dental, vision insurance
* Life insurance and AD&D
* 401k
* Critical illness insurance
* Accident insurance
* Short and long-term disability



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