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Customer Service Representative

2 months ago

Coraopolis, Pennsylvania, United States James Bair - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at James Bair - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with customers to ensure their needs are met and provide ongoing support.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Agency Team Members
    • Work closely with other agency team members to coordinate and deliver seamless customer experiences.
    • Communicate effectively with colleagues to ensure timely and accurate resolution of customer issues.
Requirements
  • Dedicated to Customer Service
    • Strong commitment to delivering exceptional customer service and building long-term relationships.
  • Excellent Communication Skills
    • Effective verbal and written communication skills to interact with clients and colleagues.
  • Problem-Solving and Adaptability
    • Proactive approach to problem-solving and ability to adapt to changing situations.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure.
  • Opportunities for Growth and Development
    • Flexible work-from-home options available.
    • Paid time off (vacation and personal/sick days).
    • Health benefits.
    • Valuable career-building experience.