Customer Service Representative

2 weeks ago


Coraopolis, Pennsylvania, United States AppleOne Full time
Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Assistant. As a key member of our client operations team, you will play a crucial role in delivering exceptional customer service and ensuring client satisfaction.

Key Responsibilities
  • Handle inbound and outbound calls, providing prompt and effective assistance to clients.
  • Strive to resolve inquiries on the first contact by providing accurate information and support.
  • Balance phone duties with clerical tasks efficiently, ensuring smooth operations.
  • Research and gather necessary information to resolve customer queries.
  • Enter customer data accurately into our client management software.
  • Identify and escalate priority issues to ensure timely resolutions.
  • Route calls to the appropriate resources within the organization to enhance client experience.
  • Proactively follow up with customers to ensure their satisfaction and build lasting relationships.
Requirements
  • High School diploma or equivalent; Bachelor's degree preferred.
  • Minimum of 2 years in a relevant role, showcasing your customer service expertise.
  • Typing speed of at least 50 words per minute.
  • Familiarity with MS Word, Excel, and Outlook.
  • Understanding of modern office procedures and equipment.
  • Ability to work independently while managing responsibilities efficiently.
About Us

AppleOne is a leading workforce management company dedicated to connecting great companies with outstanding talent. Our team is passionate about delivering exceptional customer service and building lasting relationships with our clients.

We are committed to creating a diverse and inclusive work environment that values the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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