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Client Relationship Specialist

2 months ago

Chicago, Illinois, United States U.S. Bank Full time
About the Role

At U.S. Bank, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Client Relationship Consultant, you will play a critical role in achieving this goal by providing personalized support and guidance to our customers.

Key Responsibilities
  • Build and Foster Relationships: Develop and maintain strong relationships with clients through proactive outreach and follow-up, asking questions and learning about their financial needs and banking channel preferences.
  • Identify Solutions: Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
  • Stay Up-to-Date on Products and Services: Maintain a working knowledge of consumer and business banking products and services, including digital products and services.
  • Provide Exceptional Customer Service: Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
  • Collaborate with Branch Team Members: Develop collaborative partnerships with branch team members and partners to best serve clients.
  • Open New Accounts and Complete Service Requests: Open new consumer and business accounts, complete service requests, and submit credit applications.
  • Proactively Educate Clients: Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs.
Requirements
  • High School Diploma or Equivalent
  • Typically 1-2 Years of Job-Related, Retail Banking Experience
  • Preferred Skills/Experience
    • Proven Ability to Build and Foster Relationships
    • Ability to Effectively Engage and Communicate with Clients
    • Basic Knowledge of Applicable Bank and Branch Policies, Procedures, and Support Systems
    • Proven Customer Service and Interpersonal Skills
    • Experience with Using and Demonstrating Digital Products and Self-Service Technologies
    • Ability to Explore and Identify a Customer's True Needs
    • Demonstrated Basic Level of Proficiency in Making Appropriate Recommendations
Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security, and give you peace of mind.

  • Healthcare (Medical, Dental, Vision)
  • Basic Term and Optional Term Life Insurance
  • Short-Term and Long-Term Disability
  • Pregnancy Disability and Parental Leave
  • 401(k) and Employer-Funded Retirement Plan
  • Paid Vacation (2-5 Weeks Depending on Salary Grade and Tenure)
  • Up to 11 Paid Holiday Opportunities
  • Adoption Assistance
  • Sick and Safe Leave Accruals (1 Hour for Every 30 Worked, Up to 80 Hours per Calendar Year)