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Customer Support Engineer

2 months ago

Memphis, Tennessee, United States SmartBear Software Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Engineer to join our team at SmartBear Software. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, helping them to resolve issues and improve their overall experience with our products.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and chat
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Develop and maintain in-depth knowledge of our products and services
  • Communicate technical information to customers in a clear and concise manner
  • Identify and report product defects and areas for improvement
Requirements
  • Strong technical background and experience in software development or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and troubleshooting skills
  • Proficiency in one or more programming languages, such as Java, C#, Python, or Ruby
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package
  • A competitive salary and bonus structure
  • A fun and collaborative team culture
About SmartBear Software

SmartBear Software is a leading provider of software development and testing tools. We are committed to helping our customers deliver high-quality software products and services. Our team is passionate about innovation and customer satisfaction, and we are looking for like-minded individuals to join our team.