Customer Service Liaison

1 week ago


Thompson, United States Beacon Hill Full time
Customer Service Representative

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for interacting with third-party truck drivers, inputting weight data and other relevant information into our computer system, and utilizing Microsoft Teams to resolve order-related issues.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to third-party truck drivers, ensuring a positive experience for our customers.
  • Data Entry: Accurately input weight data and other relevant information into our computer system, maintaining accurate records.
  • Order Management: Input new orders and edit/delete existing orders in our ERP system.
  • Communication: Respond to or properly route internal/external emails and phone calls.
  • Technical Support: Utilize Microsoft Teams to resolve BOL/order-related issues.
Qualifications:
  • Customer Service Experience: 1+ years of customer service experience.
  • Organization Skills: Strong organization skills to manage multiple tasks and priorities.
  • Fast-Paced Environment: Ability to work in a fast-paced environment with multiple deadlines.
  • ERP System: Ability to learn and utilize our ERP system.
  • Microsoft Outlook and Teams: Proficiency in Microsoft Outlook and Teams.
Details:
  • Contract Type: Contract.
  • Start Date: ASAP.
  • Work Schedule: Monday - Friday, 7:00am-4:00pm.


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