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Jewelry Sales Professional
2 months ago
We are seeking a highly motivated and customer-focused Jewelry Sales Associate to join our team at Brilliant Earth. As a Jewelry Sales Associate, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and meeting sales targets.
Key Responsibilities- Utilize sales strategies and product knowledge to guide customers through multiple purchasing decisions, creating personalized experiences and exceeding sales targets.
- Manage a high volume of incoming sales leads, providing a luxury customer experience reflective of our high-quality products.
- Proactively greet, check-in, and assist customers in the purchasing process, creating memorable one-on-one customer experiences.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
- A passion for delivering exceptional customer experiences and exceeding sales targets.
- A drive to succeed in a fast-paced environment, with a focus on process and attention to detail.
- Excellent communication and collaboration skills, with the ability to work effectively with customers and team members.
- A commitment to our company values and mission, with a passion for creating a more sustainable and compassionate jewelry industry.
At Brilliant Earth, we offer a competitive compensation package, a robust benefits program, and opportunities for career growth and development. Our team is passionate about creating a more sustainable and compassionate jewelry industry, and we are committed to fostering a culture of innovation, collaboration, and diversity.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
