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Customer Care Coordinator

2 months ago

Downers Grove, Illinois, United States Elkay Full time
Customer Care Coordinator Job Description

We are seeking a highly skilled and customer-focused Customer Care Coordinator to join our team at Zurn Elkay Water Solutions Corporation. As a Customer Care Coordinator, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Answer customer calls and respond to inquiries in a timely and professional manner.
  • Utilize overlapping skills and desktop tools to resolve customer issues and provide solutions.
  • Process sales orders and allocate them to the appropriate stocking location for fulfillment.
  • Stay current with manufacturing and production schedules and notify the appropriate personnel of custom orders.
Requirements:
  • High School Diploma
  • 2-5 years of customer service experience
  • Type a minimum of 35wpm
  • Computer skills
What We Offer:
  • Competitive salary
  • Medical, dental, vision, STD, LTD, AD&D, and life insurance
  • Matching 401(k) contribution
  • Health savings account
  • Up to 3 weeks of vacation
  • 12 paid holidays
  • Annual bonus eligibility
  • Educational reimbursement
  • Matching gift program

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.