Director of Integration Services

2 days ago

Tyler, Texas, United States Christus Health Full time
Job Summary

The Director of Integration Services will lead the development and implementation of strategies to support the transition of entities into CHRISTUS Health. This role will oversee the process and tools used to track and monitor transitions throughout the entire lifecycle, from pre-transition to post-transition.

Key Responsibilities
  • Lead and manage the team responsible for supporting the service used to transition entities into CHRISTUS Health.
  • Oversee and manage the process and tools used to track and monitor transitions.
  • Collaborate with CHRISTUS stakeholders within and external to IS, as well as stakeholders external to CHRISTUS involved in transition activities.
  • Lead and manage continuous improvement of the service that supports transition activity.
  • Monitor, manage, and report operational updates to the System Director to support efficient and effective planning for resource utilization and prioritization of work.
  • Provide oversight in the analysis and evaluation of current systems and procedures, as well as the development of system design and workflow modifications for optimization of processes.
  • Successfully manage a full workload across multiple projects, while leading a team.
  • Proactively engage with CHRISTUS business units, at all appropriate levels, to support the development and accomplishment of CHRISTUS strategies and objectives.
  • Communicate with senior leadership and management to establish clear expectations regarding designated programs.
Requirements
  • Bachelor's degree in computer science, Management Information Systems, business, or related field.
  • Education and experience in relevant Information Technology Infrastructure Library (ITIL) support and delivery processes. ITIL Certification preferred.
  • Financial skills related to budgeting and forecasting.
  • Strong knowledge of major healthcare information systems.
  • 5+ years of experience in Information Technology leadership role.
  • 3 or more years of experience with implementation and optimization in a complex, multi-site environment. Experience with Epic and associated products strongly preferred.
  • Experience in relevant ITIL support and delivery processes.
  • Experience in providing and managing customer support in a highly matrixed organization.
  • Ability to work on multiple and complex projects.
  • Ability to consistently demonstrate positive communication style, strong critical thinking skills, and a creative and collaborative approach to problem solving.
  • Adaptable and flexible style, ability to work in a dynamic environment.
  • Excellent written and oral communication skills, including presentation skills.
  • Excellent resource management, including resource projection and budgeting skills.
  • Ability to work in a collaborative way across a diverse, geographically, and culturally, organization.

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