L&I Customer Service Representative

2 weeks ago


Kennewick, Washington, United States Washington State Government Full time

Washington State Government

**Job Summary**

As a Customer Service Specialist at the State of Washington, you will provide exceptional customer service to the public. Your primary responsibilities will include:

* Providing greeter services and triage customers virtually as a first point of contact
* Conducting customer outreach via phone, email, or other similar approaches
* Conducting follow-up calls to provide basic customer services
* Assisting in developing and implementing team processes and procedures

**Key Responsibilities**

* Provide customer service to the public in a professional and courteous manner
* Respond to customer inquiries and resolve issues in a timely and efficient manner
* Collaborate with team members to develop and implement customer service strategies
* Participate in training and professional development opportunities to enhance customer service skills

**Requirements**

* High school diploma or equivalent required
* 2+ years of customer service experience preferred
* Bilingual Spanish language skills required
* Excellent communication and interpersonal skills

**What We Offer**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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