Customer Service Representative

3 weeks ago


Brockton, Massachusetts, United States Closets by Design Minneapolis Full time
Customer Service/Scheduler Role

Closets by Design Minneapolis is a leading provider of home organizing systems. Our team designs, manufactures, and installs custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more.

We are seeking a detail-oriented and organized individual to fill this Customer Service/Scheduler position. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong commitment to client satisfaction.

Key Responsibilities:
  • Schedule consultations with clients to discuss their home organization needs and preferences
  • Provide friendly and professional phone support, directing calls to the appropriate team members
  • Manage designers' appointment calendars to optimize time utilization and ensure seamless client experiences
  • Welcoming visitors and offering assistance as needed, maintaining a positive and courteous demeanor
  • Offer administrative support to the office staff, sales team, and production/installation department, ensuring efficient workflow and effective communication
  • Perform general office duties, maintaining a working knowledge of computer systems and software
  • Develop strong verbal and written communication skills to effectively interact with clients and colleagues, fostering a collaborative environment
  • Utilize exceptional organizational skills to prioritize tasks, manage multiple responsibilities, and meet deadlines

If you are a motivated and detail-oriented individual seeking a challenging and rewarding opportunity, we encourage you to learn more about this position.



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