Customer Service Representative

2 weeks ago

Brockton, Massachusetts, United States Lifemark Health Group Full time
Job Title: Customer Service Representative

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our patients, staff, and external customers.

Key Responsibilities:
  • Answer telephone calls and greet patients and visitors upon arrival
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
  • Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
  • Coordinate scheduling of patient appointments and maintain the patients medical record
  • Collect payment at time of service
  • Track coverage for all funding streams to ensure approval
  • Complete data entry and billing
  • Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
  • Provide administrative support to the Care Coordinator Manager and Clinic Director
Qualifications:
  • High School Diploma, G.E.D. or equivalent
  • Excellent customer service skills and telephone etiquette
  • High degree of organizational skills and ability to prioritize and multi-task
  • Excellent communication (verbal/written) and interpersonal skills
  • Strong computer and data entry skills
  • Flexible and adaptable to change
  • Experience in a Physiotherapy clinic an asset
Why Lifemark:

Lifemark Health Group is a dynamic and growing organization that values its employees and provides a supportive work environment. We offer a competitive salary, annual continuing education allowance, and a flexible benefits plan. We are committed to the health and wellness of our staff and strive to create a positive and inclusive work culture.

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