Relief Customer Service Representative

4 weeks ago


Tucson, Arizona, United States VESTIS Full time
Job Summary

The Relief Customer Service Representative is a key member of our team, responsible for providing exceptional customer service and support to our clients. This role requires a strong ability to work independently, exercise sound judgment, and think quickly to identify and solve customer concerns.

Key Responsibilities
  • Safely operate a company step van to provide products and services to clients
  • Verify daily preventative maintenance of vehicle and maintain proper operator documentation
  • Manage daily route independently to ensure accurate and timely delivery of product
  • Loads/unloads product per company policies, procedures, and guidelines
  • Review invoices daily for complete and accurate information and make corrections as needed
  • Meet sales goals and promote overall route growth to enhance profitability
  • Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts
  • Assists the sales organization with the procurement of additional new business
  • Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
  • Monitor customer feedback and handle customer issues in a prompt and courteous manner
  • Take responsibility for your personal safety and watch out for the safety of others
Requirements
  • Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record
  • Customer service experience with a wide variety of consistent customer contact
  • Strong math and basic computer skills
  • Demonstrated experience selling services/products and generating new business preferred
  • Excellent customer service and verbal communication skills required
  • Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns
Working Environment

Working Conditions: Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours.

Physical Requirements: Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Education and Certifications

High school degree or equivalent

Valid Driver's License



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