Relief Customer Service Representative
4 weeks ago
The Relief Customer Service Representative at Aramark Uniform Services builds strong relationships with customers and strives to exceed their expectations. This role requires balancing exceptional customer service with meeting and exceeding individual sales growth goals. As an advocate for the organization, the successful candidate will generate goodwill and loyalty while performing their work in a professional manner at all times.
Responsibilities:- Safely operate a company step van to provide products and services to clients.
- Verify daily preventative maintenance of the vehicle and maintain proper operator documentation.
- Manage daily routes independently to ensure accurate and timely delivery of products.
- Loads and unloads products according to company policies and procedures.
- Review invoices daily for complete and accurate information and make corrections as needed.
- Meet sales goals and promote overall route growth to enhance profitability.
- Develop leads and prospects, and call on prospective customers to solicit business.
- Assist the sales organization with the procurement of additional new business.
- Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers.
- Monitor customer feedback and handle customer issues in a prompt and courteous manner.
- Take responsibility for personal safety and the safety of others.
- Must be at least 21 years old and have a valid driver's license.
- Excellent customer service experience with a wide variety of consistent customer contact.
- Strong math and basic computer skills.
- Demonstrated experience selling services and generating new business is preferred.
- Excellent customer service and verbal communication skills are required.
- Ability to work independently, exercise sound judgment, and think quickly to identify and solve customer concerns.
Working conditions may include exposure to adverse and varying weather conditions. The work environment is fast-paced and may require irregular and long hours.
This position requires bending, squatting, climbing, and reaching. The employee must be able to routinely lift and maneuver a minimum of 25 pounds and load and unload product from the truck without assistance.
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