Field Service Technician

15 hours ago

Forest Park, Georgia, United States Carolina Handling Full time
Job Summary

Are you a skilled technician looking for a challenging role that utilizes your mechanical and electrical expertise? Do you have a passion for delivering exceptional customer service and ensuring the smooth operation of industrial equipment? If so, we have an exciting opportunity for a Field Service Technician to join our team at Carolina Handling.

Key Responsibilities
  • Troubleshooting: Identify and diagnose electro-mechanical problems with equipment, perform installations and repairs as needed.
  • Customer Interaction: Interact directly with customers to understand their concerns, recommend appropriate actions to resolve issues, and ensure complete satisfaction with the service provided.
  • Professionalism: Maintain a professional demeanor, representing the company positively and fostering goodwill with customers through superior customer service.
  • Repair Work: Execute repairs efficiently and effectively, ensuring that analyzed situations are addressed promptly and professionally.
  • Scheduled Maintenance: Perform scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures.
  • Inventory Management: Keep track of parts and supplies inventory in your service van, ensuring that you have the necessary resources to complete repair and maintenance tasks.
  • Van Maintenance: Ensure the service van is properly maintained and stocked with necessary equipment and supplies.
  • Safety Compliance: Adhere to customer safety and housekeeping guidelines when performing repairs at customer sites, prioritizing safety for both you and the customer.
Requirements
  • Must have and maintain a valid driver's license with a clean driving record.
  • High school diploma or equivalent is required.
  • 1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred.
  • Possess a solid understanding of mechanical, electrical, hydraulics, and electronic systems, including the ability to read schematics and technical manuals.
Travel and Schedule Requirements

This role requires daily travel to customer sites in order to fulfill job responsibilities. Occasionally, overnight travel may be required to accommodate project needs or attend training classes.

What You'll Need for Success
  • Interpersonal Skills: Communicate effectively and courteously with customers, ensuring their needs are understood.
  • Problem-Solving: Analyze issues promptly, identifying root causes and implementing solutions to minimize downtime.
  • Attention to Detail: Ensure accuracy in work completion to maintain equipment safety and efficiency.
  • Time Management: Prioritize tasks efficiently to meet deadlines and promptly respond to customer requests.
  • Industry Awareness: Stay updated on industry advancements and product availability to make informed recommendations.
  • Equipment Operation: Safely operate various tools and equipment used in maintenance and repair work, ensuring efficiency and safety.
  • Physical Stamina: Perform manual labor, lift heavy equipment, and work in diverse environments effectively.
Benefits of Joining the Team

We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

  • Health Benefits: Medical, Dental and Vision Insurance, Prescription Drug Plan.
  • Financial and Tax-Saving Benefits: Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
  • Additional Benefits: Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
  • Company Benefits: Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
Comprehensive Perks Package
  • Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.
  • Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.
  • Annual Uniform & Boot Allowance.
Growth and Development

Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.

  • Paid On the Job Training.
Opportunity for Increased Income

With uncapped overtime hours, there's no limit to how much you can earn.

Career Growth and Advancement

With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

  • Company-sponsored social events and team-building activities.
  • Employee recognition program.
Physical Requirements & Working Conditions

This position is classified as heavy work, involving the operation of machinery, power tools, motor vehicles, and heavy equipment.

Job tasks may require various physical activities such as walking, sitting, climbing, balancing, stooping, kneeling, crouching, and/or crawling, along with transitioning between work sites.

Physical requirements include the ability to frequently lift and/or move objects weighing up to 50 pounds, constantly handle objects weighing up to 25 pounds, and occasionally handle objects weighing up to 100 pounds.

Manual dexterity is crucial for operating machinery, tools, computers, and handling materials.

Specific vision abilities essential for this role include close vision, peripheral vision, depth perception, and the capacity to adjust focus.

Additionally, visual acuity is necessary to read documents, schematics, and equipment displays.

The ability to hear is necessary for communicating with coworkers and customers, as well as for safely operating equipment in noisy environments.

This role operates in diverse customer environments, including manufacturing, distribution, cold storage, and outdoor settings with exposure to various elements.

It frequently involves exposure to oil, grease, dirt, extreme seasonal temperatures, outdoor elements, and vibration.

Occasionally, the role may entail working in elevated conditions, encountering harmful or corrosive chemicals, and facing the risk of electric shock.

There is potential exposure to hazards related to equipment movement and harmful chemicals/solvents if proper safety procedures are not followed.

Noise levels typically range from moderate to high.

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