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Customer Service Representative
1 month ago
We are seeking a highly skilled Customer Service Representative to join our team at Scopeair. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a timely and professional manner.
Responsibilities- Provide a wide range of financial services to customers, including opening and closing deposit accounts, renewing certificates of deposit, and processing loan transactions.
- Answer customer questions and perform account maintenance tasks, such as stop payments, automatic transfers, and check orders.
- Serve as a source of information and guidance to teller staff, providing support and training as needed.
- Cross-sell services and perform related clerical functions, such as processing wire transfers and assisting with lending applications.
- Process miscellaneous customer requests, such as checkbook balancing and account inquiries.
- Assist or refer customers with any questions or problems that arise, providing timely and effective solutions.
- Respond to customer inquiries and transaction requests made by phone, mail, and website.
- Assist Branch Management with daily branch operations duties, such as pulling customer reports and gathering data as needed.
- Assist with teller line coverage as staffing levels demand.
- Participate in identifying, measuring, monitoring, controlling, and mitigating departmental and enterprise-wide risks.
- Maintain awareness of and adherence to Bank compliance requirements and risk management concepts, expectations, policies, and procedures.
- Deliver a consistent, high level of service within our Service Excellence standards.
- High School Diploma or equivalent required.
- Two or more years of teller experience preferred.
- Thorough understanding of Bank products and services.
- Familiarity with Bank and branch functions, policies, and procedures.
- Strong oral and written communication skills.
- Well-organized and able to maintain an effective workflow.
- Able to work well under pressure and in a fast-paced environment.
- Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications.
- Team Player: Works well as a member of a group.
- Enthusiastic: Shows intense and eager enjoyment and interest.
- Functional Expert: Considered a thought leader on a subject.
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
- Dedicated: Devoted to a task or purpose with loyalty or integrity.
