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Front Office Patient Liaison
2 months ago
As a vital member of our administrative team at Specialty Dental Brands, the Front Office Patient Liaison plays a crucial role in ensuring a seamless and efficient experience for our patients.
Key Responsibilities:
- Welcome patients with a warm and friendly demeanor, facilitating their check-in process and ensuring a positive farewell after their appointments.
- Manage the opening and closing procedures of the front office and waiting area, maintaining a clean and organized environment.
- Schedule patient appointments efficiently, adapting to their needs and ensuring optimal use of the schedule.
- Handle incoming phone calls with professionalism, directing inquiries to the appropriate team members.
- Generate and review reports on schedule availability to enhance daily operations.
- Proactively monitor and adjust the next day's schedule to maximize patient appointments.
- Communicate effectively with the team regarding any delays or issues that may arise.
- Address returned mail promptly, updating patient records as necessary.
- Participate in all staff meetings and daily huddles, contributing to a collaborative team environment.
- Represent Specialty Dental Brands positively in all interactions, both within and outside the office.
Qualifications:
- A minimum of 1 year of administrative experience is required, preferably in an orthodontic setting.
- Self-motivated, organized, and possessing a positive attitude.
- Strong understanding of dental terminology.
- Excellent verbal and written communication skills.
- Exceptional public relations abilities.
- Able to work effectively with patients and team members.
- Experienced in delivering high-quality customer service.
- Commitment to punctuality and flexibility in work hours.
- Proficient in Microsoft Word, Excel, Teams, and Outlook.